Who have migrated to Adobe Admin Console? | Adobe Higher Education
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Level 9
March 31, 2022
Frage

Who have migrated to Adobe Admin Console?

  • March 31, 2022
  • 15 Antworten
  • 5823 Ansichten

I've taken a look at the site that was referenced by support : The new Workfront experience | Platform-based administration differences (Adobe Workfront/Adobe Business Platform), if this was to replace our admin console, one of the biggest issue I'd have is the login as feature which greatly helps us see what the users are having trouble with. So I'm asking you who have migrated, do you have the login as somewhere else or is that fully taken away?

Also, what does that mean for SSO? you'd have 2 applications now that need to connect to SSO?

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15 Antworten

Level 4
April 7, 2022

I would also be interested in seeing other's experience with this.

Level 10
April 8, 2022

We were on track to put Workfront on SSO and now I'm confused because we manage Workfront separate from our Adobe licenses, which are separate from our corporate logins. This all feels "out of the blue" and now suddenly I'm getting urgent messages about IMS accounts, trying to decide if I even WANT Workfront merged with our Creative Suite app management (which I really don't since it's two separate sets of admins), etc.

PollyCoAutor
Level 9
April 8, 2022

They are now asking us about our Adobe Org ID which is handled by a different team and possibly involve people who are not in Workfront and it says it requires immediate action! I agree that it feels so out of the blue and not a lot of information is expressed beforehand. They are just asking us to take action right away.

I've heard back from our customer success manager, the SSO will have to be moved to the Adobe platform. The login as feature will stay on Workfront.

As I'm not seeing other customers talking about it, is it targeted to customers using other adobe products to be moved to that console?

Adobe Employee
April 11, 2022

Hi Polly, we appreciate you reaching out. We'd like to schedule some time with you to ensure we address any questions or concerns you might have in regards to your migration to the Adobe Admin Console. Please keep a lookout for an invitation from your Adobe account team. Thank you.

ChrisBudgen
Level 5
April 11, 2022

We are also waiting on feedback from our CSM on that topic, we have over 1,5k users in WF and only a small portion of those users have an AdobeID. Our IT team currently would have any resources to manage any major update on the SSO part.

Level 3
April 11, 2022

I will be interested in finding the answer as well. I really don't see why we would need to merge as Workfront is totally separate from Adobe in our company. Very poor communication from Workfront on this subject.

Level 4
April 11, 2022

I would be interested in this as well. For larger organizations, like the one I work for, something like this may seem simple but it could be a larger issue to do compliance issues and just the time it takes to switch something in a larger organization. There isn't a lot of communication or information around this either. How soon does everyone need to be on Adobe Admin Console?

Ali_Pentico
Level 2
April 11, 2022

I am also very concerned about this. I have struggled to get any information out of our account rep or from the support ticket that was sent over - this thread has actually been more informative. Our company also does not really utilize other Adobe products so this seems to be more of a headache than anything.

Adobe Employee
April 11, 2022

Greetings all. There is currently a communication out to all customers for Adobe Experience League and this is a separate migration from fully integrating the Workfront solution to Adobe Admin Console.

Currently, a small and select amount of customers are being offered to migrate Workfront to the Adobe Admin console. Future updates as to the status of migrations by other customers will be communicated in the second half of 2022 via announcement center, quarterly roadmap webinars, etc as to make sure customers are well informed of the path forward of combining the Workfront solution and the great features of Adobe Admin Console.

Level 4
April 11, 2022

Hello Merritt,

The email we received about this was not billed as optional.

" Case Number XXXXX - Immediate Action Required: Adobe IMS org decisions needed"

Is it safe to treat this as a low priority for when we have time? We just moved our remaining classic users over and are a little concerned about another mandatory move already.

Level 10
April 12, 2022

Same here; sounded mandatory. I really don't have time to deal with this right now, can I ignore it or respond that I decline until the official effort starts?

Level 5
April 12, 2022

Throwing in my two cents as well - I fully agree that it was not represented as optional. How can I defer making the change at this time, @Merritt Reed‚ ?

Kelly_Wehrmann
Level 9
April 13, 2022

Ditto. This request came from out of no where. No background and not a lot of info. The emails have an urgent tone and do not give any indication that it is optional. I've passed what info I've received to our IT group and even they are scratching their heads and want more info. I've updated the case that Support opened to reach out to us, but so far I haven't had a response. Very disappointed with the lack of communication and timing of this.

Level 2
April 18, 2022

Agreed. The tone of the e-mail and no background led me to believe it was a spear phishing e-mail. I reached out to our rep and got more background. Not communicated well at all initially.