Which setting is allowing hours to be allocated to a day off? | Community
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Lyndsy-Denk
Community Advisor
Lyndsy-DenkCommunity Advisor
Community Advisor
October 7, 2021
Solved

Which setting is allowing hours to be allocated to a day off?

  • October 7, 2021
  • 1 reply
  • 1838 views

In the screen shot attached you can see in Workload Balancer that there are a couple tasks that are distributing work on days off. Why and how do I fix things so the task isn't allocating on days off? I confirmed that project settings ask to consider user time off.

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Best answer by Lyndsy-Denk

It took a lot of trial and error, but we did end up finding a solution: Adjust the planned hours, even if it means you have to adjust it back to the originally defined planned hours. Indeed, this still sounds like something hinky is going on, but at least there appears to be a workaround, albeit a not obvious one.

1 reply

D
DavePa1
Level 2
October 11, 2021

Hi Lyndsy,

The two ways I've found to indicate time off for a user:

1) Entered by the user in their calendar - accessed from the user's profile page.

2) Entered on the Timesheet (this assumes you have the "General Time" section active for your Timesheets.

Hope that's helpful.

Dave

    Lyndsy-Denk
    Community Advisor
    Lyndsy-DenkCommunity AdvisorAuthor
    Community Advisor
    October 12, 2021

    @Dave Parker‚ Schedules also plays a role. They offer general rules for work, especially to indicate a user's typical work week. I have a schedule in place for this user (and all the others by country). This user's schedule says they don't work weekends. Most of the projects abide by these rules; there are a couple projects, though, that are distributing work over weekend days. That's what I'm trying to fix.

    T
    tracy_fox
    Level 5
    December 2, 2021

    Lyndsy, I have had this issue for quite some time and even tried to get it resolved with a ticket (inconsistent & random, no fix could be found). My schedules are properly denoting work days versus office holidays, my projects denote Consider User Time Off yet hours continue to randomly get assigned on calendar days off.

    One note that where this is expected to happen is those tasks that have multiple resources assigned. Where Joe, Jane & Sam are all assigned to a task and Jane has a day off, WF assumes Joe & Sam will pick up the slack.

    Fingers crossed you get a better answer than I did!

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