Where does the "View Details" button come from on a proof email? | Community
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lindselib
lindselib
Level 4
November 11, 2024
Question

Where does the "View Details" button come from on a proof email?

  • November 11, 2024
  • 3 replies
  • 1700 views

Hi there!

 

Ever since we got into Workfront (2020) we've had a mystery to solve. Sometimes when we get a notification that we have a proof to review it has a "view details" button that links back to the project/issue and other times it does not. We can't seem to figure out why it is only there in certain situations and not others- and can't isolate what is different between the two circumstances. We've gone back and forth with support a number of times to no avail. Has anyone else encountered this before? Do we know where this button comes from/how it is applied?

 

Thanks!

3 replies

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
November 11, 2024

Hey there! That would take the user to the respective object the proof is associated with (project, task, issue). If sometimes that link doesn't appear in the email, it would mean to me that the proof was uploaded in the global Documents area not associated with a project/task or directly in the proof site? 


Exact verbiage from this article:
"View details link that takes you to the associated Workfront object (such as a project, task, or issue)"

If this helped you, please mark correct to help others : )
lindselib
lindselibAuthor
Level 4
November 12, 2024

oooooh Madalyn you may be onto something here! While my users are uploading to projects or issues directly, I could TOTALLY see it somehow getting disconnected in some way on the backend within Proof HQ??? I'm going to have support see if they can tell if its broken somehow on the backend.

 

If that doesn't take us anywhere I'll update here with the history of all our tickets and what we have ruled out. Thanks all!

Lindsey

lindselib
lindselibAuthor
Level 4
November 13, 2024

Ok support confirms that this is not the issue. I'll summarize other things we've looked into below. 

skyehansen
Community Advisor
skyehansenCommunity Advisor
November 12, 2024

Is it possible for you to give a summary into what you have looked into, and all the questions that support has asked / answered (what has been ruled out) so we don't duplicate effort?

 

I for one, definitely don't want to waste both our time and put you through the same set of questions again.

lindselib
lindselibAuthor
Level 4
November 13, 2024

Ok....

 

1) First of all I just noticed another user asked a similar question here: https://experienceleaguecommunities.adobe.com/t5/workfront-questions/workfront-proof-how-to-get-quot-view-details-quot-in-all-proof/m-p/698598#M62818.


2) I know the issue isn't related to...
- the document location (it is on the project/issue as it should be)
- the reviewer/approver & their permission (we have had it happen to multiple users & have even had multiple proofs on the same project with all the same variables except some emails have the link and some don't)
-we have the settings appropriate so that all persons get "view access" to a document when added to the proofing workflow.
-I've checked to make sure that there aren't duplicate proof user accounts or something- the correct person/email is being assigned to the proof. 

We see this behaviour eb & flow. Seems like there are some seasons where it never happens and then some (like recently) where each approver is seeing like 7 per week without the link. We've basically ended every support ticket with "hmm not sure what is going on, send more examples when you see them." We have workarounds, so not the end of the world, its just annoying and confusing! Wish we could get to the bottom of it! I have an open ticket with support so I'll update here with anything relevant, but if your beautiful brains have any ideas let me know. This one is quite the puzzle!


skyehansen
Community Advisor
skyehansenCommunity Advisor
November 13, 2024

thanks for your initial information.

 

1) Your screenshot shows (and you mention your issues are with) proof notification which I'm not as familiar with. But I do assume that there are different types of proof notifications. So with this in mind: were you able to narrow it down to a particular type of notification?

2) were all users able to replicate the issue (if an email is broken and you forward it to me, I also can't click on it, right?)

3) did you check in with your IT team to make sure they aren't stripping links out of your emails?

4) are all the links in the email not working or just the view details?

5) if every approver is seeing 7 a week and support is wanting to see more examples, are you sending them all 7? 

lindselib
lindselibAuthor
Level 4
February 10, 2025

Disappointing news here, after spending a while going back and forth with support they are not pursuing a fix of this issue at the time.

 

The best we could nail down is that randomly the email notification was linking to the proof in proofHQ vs the document on the Workfront project, and when it did there was not a "view details" link back to the project. It seemed that this only happens on upload, and that a workaround is going back to the proof workflow and sending another email notification manually to the reviewer/approver. 

 

But support couldn't successfully/consistently replicate in their environments and say it shouldn't be an issue once they merge proof and Workfront notifications... someday 😉 Until then no solve for this one!

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