When using an email alias for updates, team members on the alias are not receiving notifications. How does one ensure that members of an email alias receive update notification? | Community
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BrendanRi1
November 15, 2023
Question

When using an email alias for updates, team members on the alias are not receiving notifications. How does one ensure that members of an email alias receive update notification?

  • November 15, 2023
  • 1 reply
  • 1017 views

When using an email alias for updates, team members on the alias are not receiving notifications to their outlook inbox. How does one ensure that members of an email alias receive update notification?

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1 reply

Richard__Carlson
Community Advisor
Richard__CarlsonCommunity Advisor
Community Advisor
November 15, 2023

Are you sure that this is a problem with Workfront and not how the emails are being routed and delivered on your domain?

Assuming that the "email alias" has a user account within Workfront you can to edit the user and review the notifications to see if there are any options which help you.

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BrendanRi1Author
November 15, 2023

Thanks for the response. Not sure it would be a domain issue, because we do get notifications. However, we only get them when individuals are listed, not the Alias.  I can see that the Alias comes up as a 'Team' in Workfront.  Based on your note, I think I need to investigate whether the alias can be set up as a user account. Thoughts?

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BrendanRi1Author
November 17, 2023

Richard is correct. If you set the alias as a user and then assign that user, your email system will re-mail any notification to the users on that alias. Once the single notofication goes from Workfront to the alias address, your email system does the rest.

You can even call the User Firstname: Business Unit and Lastname: Team. This way it will appear as "Business Unit Team" in Workfront.

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Thanks for the follow up.  Didn't get a chance to try out this solution. Issue was solved by an Admin going in and updating notification settings for each individual on the Team distro. 

 

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