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SOLVED

Viewing Task Approval Option

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Level 6

Hi all,

 

I have a user who who is missing the Approval option with a task. Her Layout Template set in her User Profile should allow her to view it, she's the owner of the project and has a Plan licence.

 

The image below shows my view on the left and hers on the right. I'm a Sys admin.

 

Can anyone think why this could be missing please? Thanks

MattWindsor_0-1693990537456.png

 

1 Accepted Solution

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Correct answer by
Level 6

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

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4 Replies

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Community Advisor

I would double check the layout template. Even if the system restricted the users ability to create approvals they typically still see the tab in the left panel. 

 

KellieGardner_0-1694188771871.png

 




Avatar

Correct answer by
Level 6

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

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Community Advisor

Good to know. I've come across quite a few issues lately with layout template glitches. 




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Level 6

Hi Kellie, thanks for taking the time to reply to my original question.