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September 6, 2023
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Viewing Task Approval Option

  • September 6, 2023
  • 2 replies
  • 937 views

Hi all,

 

I have a user who who is missing the Approval option with a task. Her Layout Template set in her User Profile should allow her to view it, she's the owner of the project and has a Plan licence.

 

The image below shows my view on the left and hers on the right. I'm a Sys admin.

 

Can anyone think why this could be missing please? Thanks

 

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Best answer by

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

2 replies

KellieGardner
Community Advisor
Community Advisor
September 8, 2023

I would double check the layout template. Even if the system restricted the users ability to create approvals they typically still see the tab in the left panel. 

 

 

Accepted solution
September 14, 2023

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

KellieGardner
Community Advisor
Community Advisor
September 14, 2023

Good to know. I've come across quite a few issues lately with layout template glitches. 

September 14, 2023

Hi Kellie, thanks for taking the time to reply to my original question.