Variable help text via calculated field not working | Community
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MikeMcGovernC1
October 28, 2024
Solved

Variable help text via calculated field not working

  • October 28, 2024
  • 1 reply
  • 1024 views

I'm trying to use a calculated field to display help text in case certain criteria from a field selection is met.

 

If the date selected in a launch date field is less than five business days away, then I want the calculated field to display a statement.

 

Here is the formula I am using: 

IF({DE:Launch Date}<=(ADDWEEKDAYS($$TODAY,"5")),"Help Text")
 
The calculated field format is "Text" but the calculation is showing as "N/A" regardless of what date I pick in the Launch Date date picker.
 
Any recommendations on how I fix this calculated field?
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Best answer by skyehansen

If you see that your calculation is working when you regularly edit an existing form, but isn't working in the requests area, then I feel that it's more an issue with the requests area than your field. Have you considered submitting a case to Support? (or if you're not the authorized service contact, you could have your admin submit the case?) 

1 reply

skyehansen
Community Advisor
Community Advisor
October 28, 2024

the formula is working for me. Is it possible you may have forgotten to click on "Apply to existing calculations" or maybe you are changing the wrong date field?

MikeMcGovernC1
October 28, 2024

I tried checking that box and ensured I am referencing the correct date field, but it is still not working.

 

I have this on an issue form so I am expecting/hoping for the text to appear when user is filling out the request to let them know something since they are requesting a launch date within 5 business days.

 

Just to confirm - you were able to see this work on an issue form in the Requests area?

Sven-iX
Community Advisor
Community Advisor
October 28, 2024

Hi @mikemcgovernc1 

 

This doesn't work for me in the Request area - but it DOES work when you edit an issue...