User set as Planner, Keeps Getting Reset to Worker without Human Intervention

Question

A new employee joined a department of ~20 users, most with Planner access. I set up this new user as a Planner, with groups matching others in the department. Every few days, through no intervention of mine or the other admins, the employee's access is set to Worker. I've changed it back to Planner three times since the initial setup on 22 June.

We are within our Planner license limits.

What is causing this employees access to be changed?

Doug_Den_Hoed__AtAppStore · Accepted Answer

Very curious @ryanka6 ! Although if you have SSO jobs that sync security based on email addresses, I'd lay a small wager... Regards,Doug

skyehansen · Answer

wow, that's a new one on me. Can you check your audit logs in your system setup area? Just look for Log Type of User, Action Type of Change and then input the relevant date range (I think it will go back a month?)

step 2 -- if you can't find anything, you can try resetUser:

https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/add-users/create-manage-users/reset-a-users-preferences.html?lang=en

After these two paths though, definitely call the helpdesk.

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