User not appearing when trying to assign within Scheduling tool | Community
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K
Kasey-Gagne
Level 5
April 12, 2021
Question

User not appearing when trying to assign within Scheduling tool

  • April 12, 2021
  • 2 replies
  • 639 views

We are running into a few instances when trying to assign a user using Scheduler > Actions > Assign User, where only a few of the users within the Job Role are appearing as options to choose from on certain projects. I have even tried turning off the Limit Assignments to Users with matching Role setting, and they are still not appearing as options.

This does not happen on all projects so I don't believe it is a user setting. Maybe on the project template level? I am stumped! Any help is appreciated!

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2 replies

kynabaker16
Adobe Employee
kynabaker16Adobe Employee
Adobe Employee
April 20, 2021

Hi Kasey,

Just as a guess... is the Limit Assignments to the Group associated with the Project toggled on in the settings and is preventing additional users from being seen? If that doesn’t solve it, you’ll want to submit a support case to do some digging.

Thanks,

Kyna

    K
    Kasey-GagneAuthor
    Level 5
    April 29, 2021

    Hi Kyna,

    No that doesn't seem to be the issue - we have that turned off :(

    kynabaker16
    Adobe Employee
    kynabaker16Adobe Employee
    Adobe Employee
    May 4, 2021

    Oh dang it... sounds like you need to submit a support case so they can help troubleshoot with you in your instance.

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