User is being asked to sign into Adobe when trying to access Workfront and is denied access | Community
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D
DianneCa
Level 2
July 11, 2023
Question

User is being asked to sign into Adobe when trying to access Workfront and is denied access

  • July 11, 2023
  • 2 replies
  • 2297 views

Hi, 

 

I have a user who is trying to access Workfront but keeps getting asked to sign in with an Adobe ID. When she tries to sign in with Adobe, she gets the following error: "Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements" 

 

Any ideas? She can't even get into her Adobe profile. 

 

Thanks!

2 replies

KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
July 12, 2023

I would reach out to support to get help. They'll be able help you troubleshoot.

 

https://experienceleague.adobe.com/?lang=en&support-tab=home#support

lgaertner
lgaertner
Level 9
July 12, 2023

Hello,

Are you already migrated to the Adobe Admin Console?

 

If yes, did you check, if Workfront as a product is assigned there to the user?

 

Regards

Lars

D
DianneCaAuthor
Level 2
July 20, 2023

Update: I was able to solve this issue for my user by removing the associated products in her account, waiting a few minutes, and then adding them back in. The equivalent of "turn it off and turn in back on". 

 

Dianne

    Lyndsy-Denk
    Community Advisor
    Lyndsy-DenkCommunity Advisor
    Community Advisor
    May 15, 2024

    ☝️ I can confirm that @dianneca's approach worked for me. In my case, I removed and re-added the user altogether.

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