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JohnJOSullivan
JohnJOSullivan
Level 6
February 6, 2023
Solved

User experience after migrating to Adobe Admin Console?

  • February 6, 2023
  • 1 reply
  • 1621 views

Hi,


We are beginning discussions within internal governance about migrating Workfront authentication into the Adobe admin console. For those who made the change, what was your users' overall experience?

 

Reason I ask: Currently, authentication into Workfront is instantaneous. If you're logged in via CVS/Aetna VPN, SSO authentication happens without the user needing to do a thing. If you don't have an account, you have an account provisioned via auto-provisioning. Depending upon parameters set in Azure, the user is assigned basic user access/layout template/etc. via Fusion. 


My fear: This is going to confuse all of our users. Yes yes, we would plan to have comms for weeks ahead of the transition. Yes, we would mention it during any meeting involving Workfront. But as everyone knows, you can lead a user to an announcement but you can't make him read. 😂

 

Please let us know that it will be okay. #joking #actuallynotjoking

 

-j

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    Best answer by Kurt_Jones

    Our security is so rigid at my company I can't even have other systems talk to Fusion to do integrations (no-built connectors, nada) unless its behind our SAML/SSO {Fusion doesn't support SAML/SSO}.  I'm excited for the admin console move to relief this issue for me, however, we have one global group that controls the admin console for the Adobe products (basically the CC products) and they don't know what Workfront is so it will likely have an impact to us as we have 10 different groups with 10 different Workfront instances in our company.  OH boy!

    1 reply

    Madalyn_Destafney
    Community Advisor
    Madalyn_DestafneyCommunity Advisor
    Community Advisor
    February 7, 2023

    Curious what others say here. I'm hoping to delay the whole 'unified experience' as long as possible for my org because most of my users DON'T have other Adobe products that they use and I don't want it to be confusing for us (we're SSO too). Wish it could be a user-level opt-in, where my Creative team, for example who all use Creative Cloud, could opt for the unified experience layout and others who only use WF don't have their layout changed.

    If this helped you, please mark correct to help others : )
      Kurt_Jones
      Community Advisor
      Kurt_JonesCommunity AdvisorAccepted solution
      Community Advisor
      February 8, 2023

      Our security is so rigid at my company I can't even have other systems talk to Fusion to do integrations (no-built connectors, nada) unless its behind our SAML/SSO {Fusion doesn't support SAML/SSO}.  I'm excited for the admin console move to relief this issue for me, however, we have one global group that controls the admin console for the Adobe products (basically the CC products) and they don't know what Workfront is so it will likely have an impact to us as we have 10 different groups with 10 different Workfront instances in our company.  OH boy!

      If my response answered your question, please mark it answered, so others can find the answer
        RandyRoberts
        Community Advisor
        RandyRobertsCommunity Advisor
        Community Advisor
        February 8, 2023

        I agree. We're in the same boat. I fear how it will affect my service accounts not being able to log in directly as they are not real people and have no SSO permissions. If they kill our service accounts, we're as good as gone. Getting folks to log into WF is hard enough as it is and here they go making it easier for themselves but WAY harder for customers.

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