User can not access Workfront from their computer. See "You don't have access to WorkFront" but can access using same credentials on a different computer

[kevinr64135]

I am the admin for our company. Our PM's have been asked by a client to use WorkFront in conjunction with their company who holds the licensing. One of my users can not access the web based access to Workfront on her computer (MacBook Pro) but I, using her credentials on a different computer, login without issue.

The IT Team on the client side of this has a ticket but thus far nobody has an answer. It was suggested that there could be an issue with the Federated license and a reset could solve this issue. Another suggestion is fully removing all adobe applications / caches from the computer and start fresh? 

Any help would be appreciated

[skyehansen · Accepted solution]

Sorry - can you clarify whether you are a workfront admin or some other sort of admin? And when you say "the IT team has a ticket" do you mean they submitted a ticket to Workfront Support or they themselves have been notified?

For your user, which browser has this person tried and have they tried more than one browser or just the one? If you have workfront, can this person get into your workfront or are they locked out of both workfronts?

[kautuk_sahni]

@kevinr64135 Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!