UPDATES NOT loading

Hello Maradith, We have several threads about this ongoing. Have you submitted a ticket to support about this or updated an ongoing ticket? Thanks, Kyna

We found that using the IE browser instead of Chrome allowed you to see updates Bill Percival

Hello Bill, Clearing cache and cookies (for all time) is resolving the majority of reported cases. We are still getting a few reports of edge cases where clearing browser cache and cookies (for all time) iis not resolving the blank updates screen. IF this is the case for your users please open a Support case and provide the below information to help us troubleshoot this issue. -Link to an object where the Updates are blank -Name of the users experiencing the issue Thanks, Adam Millet

We were having the same issue. Our users are on Chrome, we found that when they switched to Incognito mode, it would work but that's not a permanent fix. When I called Support, these are the exact steps they gave us to resolve it and so far it's working. Clear Cache & Cookies for all time in the browser Completely close out the browser Reboot the computer After completing those 3 steps, Open Workfront and test if the issue is resolved Margaret Stanek Tech Data

This seems to have hit a large group of my users this morning. We just drafted an Announcement to our teams to clear their browser's (Chrome's) cache and cookies then restart. It seems to be working after that. Will this be happening a lot? Eileen Womelsdorf SEI Global Marketing Operations, Resource Management Developer | Arranger | Individualization | Relator | Empathy SEI New ways. New answers. 1 Freedom Valley Drive, Oaks, PA 19456 T 610-676-2801 www.seic.com

Hello All, Our Development Team is looking into the few edge cases where clearing cache and cookies is not resolving the blank updates tab. We have created an article for this here that you can follow for updates on this. Thanks, Adam Millet

I've had another rash of users whose Updates aren't loading on any of their Updates tab. One of my users tried doing the "zap and restart tango" with Chrome and his Updates still weren't loading. (I've already submitted a ticket for him; Case #00196762.) This always seems to happen on Thursday s. And lately, it's been a weekly problem. Is there a reason for this? John J. O'Sullivan Bristol-Myers Squibb

We had the same problem with users both in and out of our organization's network. It seems to have resolved for now, but not sure why it happens. Lila Whitney Discover Financial Services

We had the same issue with several users and we did these steps and it worked perfectly. In Chrome On your computer, open Chrome. At the top right, click More "https://api.ams.gcc.teams.microsoft.com/v1/objects/0-gccaz-d2-4088acde6e14997b4128333ad4e8ec45/views/imgo" media-preview-enabler="" ng-click="$event.stopPropagation();" aria-label="Image" target="_blank" rel="noreferrer noopener" tabindex="-1"> . Click More tools "https://api.ams.gcc.teams.microsoft.com/v1/objects/0-gccaz-d1-d8ee2dec811b08fb71651fccbf9539d8/views/imgo" media-preview-enabler="" ng-click="$event.stopPropagation();" aria-label="Image" target="_blank" rel="noreferrer noopener" tabindex="-1"> Clear browsing data . At the top, choose a time range. To delete everything, select All time . Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data . try Workfront again Dawn Cejudo Sr. Application Specialist/Workfront Admin Inland Empire Health Plan Rancho Cucamonga, CA 909.890.5108

We've had our users do just this and it does work. It didn't work for one of our users. The reason was that he had multiple computers running Chrome. He zapped his cache/cookies on one computer, but it didn't carry over to the other. It worked eventually. I got a response from Workfront Support re: why this is happening. The reasoning makes sense: It's possible that the reason you're seeing this on Thursdays is due to the timing of our patches. Over the past few weeks, we've fixed a couple of defects with the update stream and the fixes go out in our patches on Wednesday nights. We also uncovered new defects during this process and those had to be patched as well. Occasionally, after a fixed is rolled out, if a cookie in your browser doesn't play nice with the new patch, clearing cookies may be necessary. John J. O'Sullivan Bristol-Myers Squibb