Unarchiving Proofs

What browser are you using? We've discovered that clicking Unarchive while using Safari will not work. We always have to use Chrome to unarchive. Chris Watson KVH Industries, Inc.

We're both using Chrome :/ Marisol Campos Creative

This happens to use somewhat frequently, if it truly never unarchives the only solution is to create a help desk ticket. Something is wrong with the archiving / unarchiving function sometimes and its manifested when archived content in PHQ loses sync in WF. The help desk people should be able to reestablish this connection. Richard Carlson Behr Process Corporation

Thanks Richard, I went to go check on the proof and it opened. As good as that is, I'm concerned that if we have a pressing due date, and we need files immediately -- this should not be an issue :/ Thank you and I'll definitely report this to WF, hopefully this is just a glitch. Thanks again, Marisol Marisol Campos Creative

We have shared the same concerns :). We have a bunch of projects which we havent touched in a while and if someone decides those are important again I hope that the unarchiving goes smoothly. Richard Carlson Behr Process Corporation

We're having the same problem. I've had a file unarchiving for well over an hour now. Still waiting Thanks, Shannon Chadwick

As the others have mentioned, I think there is an overall issue that Workfront Engineering needs to work on. When unarchiving, it takes a really long time. My teams know to contact myself and Kathy when they hit archive and we put in a ticket to our Assigned Support Engineer. He is able to do something on the back-end that unarchives it right away so my user doesn't have to wait an hour for it to do its things on its known. Anthony Imgrund FCB

Shameless plug: https://experience.workfront.com/s/idea/0870z0000004VwnAAE/detail We have projects that go idle for longer than the auto-archive timeline allows. So while a project is still active and being worked, documents can get archived. I'm not sure what the value of archiving really is; do archived documents NOT count towards our storage limits? Regardless, I'd appreciate the ability to specify how long something can sit, untouched, before it gets archived. I imagine that would be a company or portfolio setting. Rick MacDuffie Symetra Life Insurance Company

We (support) maybe might possibly theoretically could potentially change the auto-archive date for the entire company. (It's an account setting, not a user setting.) That would, of course, require a request into Support. I may possibly have set the date for a couple of my customers to 180d... Just saying... it might potentially could possibly theoretically may be possible. ;) Dustin Martin Assigned Support Engineer Workfront

I may have, quite possibly, unbelievably, undeniably submitted the most bestest request to extend the auto-archive schedule for my instance to 180 days. :) Thanks for the info @Dustin Martin ! Rick MacDuffie Symetra Life Insurance Company