Unarchiving Proofs

What functionality does it archive function bring? If it means that archived assets don't count against your storage total can we be provided the option to disable this function entirely. Our overall storage concerns are of relative lesser importance than the ability to reliably call up our content. Maybe we would be willing to take the storage 'hit' in order to have better performance. Is it possible to disable the Archive function entirely? Richard Carlson Behr Process Corporation

Glad to hear Rick! =) Dustin Martin Assigned Support Engineer Workfront

Hey Richard, Our help article goes a bit more in-depth on it: https://experience.workfront.com/s/article/Archiving-in-Workfront-Proof-1080379924 The short version is it helps organization of documents in your instance. I've never deactivated it (there isn't an option to disable it as far as I'm aware , but I could be wrong...) for a customer. I've only ever set it to 180d. Dustin Martin Assigned Support Engineer Workfront

Archived proofs: Appear only in the Archived proofs view of the Views page (see "How to Tell if a Proof is Archived" below) Remain in your account indefinitely (unless they are deleted) Can be unarchived by anyone at any time (including reviewers who are not Workfront Proof users) Do count towards your storage limit Lock automatically when they are auto-archived Can be locked or unlocked when being manually archived Dustin, We're not really reaping any benefit from the archive function, sometimes it feels like more like a hurdle that must be overcome and it can come at the wrong time. If there's any way that you could look into the possibility of permanently disabling the archive function site-wide that would be amazing.. Richard Carlson Behr Process Corporation

Hey Richard, I work with a specific set of customers, I'd recommend submitting a support request into our support team so that way one of our document experts can work on this for you. Thank you! Dustin Martin Assigned Support Engineer Workfront

Agree - unarchiving is flaky and takes way too long. Thanks for the tip @Dustin Martin . @Tyler Ogilvie - please extend our instance to 180days as well!!! Katherine Haven, PMP VP, Director, Business Technologies - PMO FCB

There seems to be some confusion with regards to this setting, this was the response from my help desk ticket. Thank you for your patience. Due to the way that the amount of active files in an environment impacts the performance, there is no way to change the archived settings to increase the amount of time before a proof is archived or disable this feature all together. I understand that it is inefficient to have to unarchive the document/ proof after 60 days but currently there is no way to increase that. I would recommend submitting your feedback through the "https://urldefense.proofpoint.com/v2/url?u=https-3A__experience.workfront.com_s_idea-2Dexchange&d=DwMCAw&c=9v03X1cd4qL8WXqUftON40ZtXlD8QUVhj7-eVRdUDKM&r=jZnGtHn5MuDYFKTN0B5VSuCZCqzrn8YS2BwQ-EMDUDw&m=BmLvb07yJq3EyUCqJrENsylp1Eiind1D0FgZdEXJw_I&s=ujLJhzy-k8nBs2zlHrJ5H84EfPq3g7NXxFYSfPsjaqA&e=" style="color: #000064;" Idea Exchange [experience.workfront.com] for other administrators to vote on, as we do look to incorporate these ideas into our product based on popularity! Because we've been able to address your question today, I will go ahead and close this ticket out. Should you have any further questions, please let me know! Richard Carlson Behr Process Corporation

Hi Richard, That was a misunderstanding, I've updated the support case, and set it to 180d for your account. Dustin Martin Assigned Support Engineer Workfront

An Assigned Support Engineer! Just what I needed! How would I go about opening a ticket with you? We're having this same issue happen again. We need this file to create a mock-up by EOD and it's not allowing us to unarchive. #pleasehelp Marisol Campos Creative

Hi Marisol, I would recommend opening a case with support. You can open a chat or call in. The Assigned Support Engineers are assigned to specific customer accounts when those customers purchase the ASE package. You can speak with your sales rep (Account Executive) to find out how much it would be to get your own ASE. Thanks! Dustin Martin Assigned Support Engineer Workfront