This user has already been provisioned for proofing on another Workfront account

[JasonSa1]

I am trying to change the access level for one of our users and I get the following error: "This user has already been provisioned for proofing on another Workfront account". I believe this is due to a demo instance of Workfront that we still have running. What is the proper way to resolve this?

[DustinMa · Accepted solution]

Hi Jason,

The best option would be to contact our Support teams so they can find out where that user actually is.

Next, you can set the user's access level to Requestor/Review/External, which will revoke their Proofing access.

Then you can set their access level back to the Work/Plan level you want, and it will regenerate the user's Proofing access.

Best of success to you!

[JasonSa1]

Thanks for the advice. We have a demo instance (not our sandbox) that is separate from our main instance. I don't know the exact order, but I ended up deleting the user from both instances. Then I recreated the user in only the main instance.