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emilyd4009802
emilyd4009802
Level 2
March 4, 2025
Solved

Team notifications for Routing Rules not working

  • March 4, 2025
  • 1 reply
  • 1115 views

I have made a Team of two people to get notified when anyone makes a Requests. I put the Team in the Routing Rules in the Request Queue. The Team members are not getting notifications when a Request is put in. I have checked their settings and the correct notification is on instant. 

Best answer by Sven-iX

Hi @emilyd4009802 

 

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

 

1 reply

Sven-iX
Community Advisor
Sven-iXCommunity AdvisorAccepted solution
Community Advisor
March 4, 2025

Hi @emilyd4009802 

 

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

 

    M
    mwigo34
    Level 2
    April 10, 2025

    Hi there. I am having the same issue with the routing rules in a request queue not working. I do have the Default Route in Queue Details set. What else can I be missing?

    M
    mwigo34
    Level 2
    April 10, 2025

    Perfect. This looks good. 
    Then - check the notification settings for each person on that team? 


    I did check notifications for each team member and nothing stands out to me. I might have to talk to my administrator to see what the deal is. I can't thank you enough. I thought I had it right. Good to see you think so too. HA HA HA. I will post what I find out internally. Thanks so much!

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