I was working in a template editing some tasks and I tried to outdent a parent task by accident. It resulted in the parent task and all sub-tasks disappearing. They are not showing in recently deleted either. They are just gone. Any ideas in how I might get these back?
Hi @KaitlynGr, can you provide a screenshot of your page (with any private/confidential information blurred)? Are you sure you don't have any filters applied that would exclude the parent rows, or with some other piece of data that's on those rows?
As far as I can tell, there is no filter or grouping. I am wondering if somehow there is a limit to how many tasks show? When I do filter to take out parent tasks, some of the tasks from the group that is missing show up.
Hmm, I can't see anything glaringly obvious that would make the tasks disappear! The only thing I can think of is that, with the trash option just to the left of the indent/outdent buttons, maybe you just pressed that accidentally...granted, there's a confirmation pop-up you would've had to select. I don't think that template tasks show up in Recently Deleted, only entire templates or tasks on projects. To my knowledge, there's no limit on how many tasks you can see and I think the max for how many tasks that can exist is 5000 (at least on projects - not sure if different in templates). Sorry I couldn't see anything else!
Take a look in the Recycle Bin. Is it there? If so, it got trashed. If not, something else happened to it.
I don't think template tasks go to the recycle bin unfortunately so wouldn't be able to retrieve there, and sounds like from other comments you don't have a task filter applied that would make them disappear due to the filter either. I hate to say it but the delete icon is pretty close to the outdent one so you may have just accidentally hit delete instead of outdent!
hmm... I never had to use the recycle bin for template objects… didn't realise they didn't use the recycle bin, good tip!