Level 2

Question

SSO + WorkFront app + external vendors

Forum|Forum|6 years ago
November 22, 2019
16 replies
2484 views

I've been troubleshooting this for one of our external vendors who really prefers to use the app for his task list. He's often setting up external events for us and is off-site frequently. The WorkFront app gave him a clean, easy-to-use task list. Then we turned on SSO for our company, and he is now locked out. This vendor is NOT an employee, and thus does not have a single-sign on log in. If he tries to use the app, it defaults to the SSO page. Is there any way I can set him up so that he can log in as an external user on the app? Our IT department will not set him up with an SSO login, because he's a contractor, not an employee. The web version just isn't as clean and useful on his Android phone. Any ideas or suggestions? He's at the worker access level. Thanks for any help you can give! Sherrie Voss Matthews Senior Manager, Internal Communication Corporate Communications & Marketing University Health System, San Antonio, TX sherrie.matthews@uhs-sa.com

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VicAl1

Level 10

Hi Sherrie, If you look at their profile you should be able to uncheck the box that forces SSO. You'll have to set a password for them and they would login using a login and password (like I assume they were doing before). That should work. But let me know if you have trouble.

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SherrieMatthewsAuthor

Level 2

That actually is unchecked, and has been, which is why I am utterly stumped. I have other vendors who can get in with no problem. ----------- CONFIDENTIALITY NOTICE: This communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If you are not the intended recipient, you are notified that any use, dissemination, forwarding, distribution, or copying of the communication is strictly prohibited. Please notify the sender immediately by e-mail if you have received this by mistake and delete this e-mail from your system. (University Health System)

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VicAl1

Level 10

Ah, then it's out of my area of expertise but I suspect you should follow up with your IT Infrastructure Tech as it might be related to how they apply the SSO (unrelated to Workfront). This is an informed guess though on my part. Maybe someone else here has a more concrete answer.

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SkyeHa

Level 10

I would probably submit a ticket with the Workfront helpdesk and ask if anyone with an android phone can help you past this. Here's what shows up on my iPhone. Page 1: I need to enter my domain. _____ . my . workfront . com, and hit Next Page 2:Options screen with 3 option buttons: 1: Safari Browser, 2: In-App Browser and 3: Skip. The question on that page is: If your company has provided you with Mobile SSO Authetication, tap Sign in with SSO. Otherwise tap Skip. I tap Skip. Page 3: I am prompted for my username and password. When I hit the Sign in button, it takes me into the app. So... I know it's possible with the mobile app to bypass SSO. But I don't have access to Android phones so can't help you troubleshoot. -skye

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DavidWh1

Hello, If you recently switched to SSO and the contractor was using the mobile app previously, they may need to reset the app to designate the login type on the app (manual login vs SSO). On Android, in system settings for the phone, there will be a Workfront app listing to set permissions and uninstall and so forth. In that area there is a "clear cache" and "clear data" option which will reset the app (this is located a little differently depending on which version and/or vendor of Android). That might provide the options that Skye mentions to allow the contractor to indicate a non-SSO login now that the distinction has to be made and it wasn't necessary before. Just a guess but it certainly wouldn't hurt anything to try. David White Centene Corporation

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darinpatterson

Level 2

Hi Sherrie, Skye's note in response is spot on. We've intentionally put effort into ensuring that, for users authorized to not require SSO, they can still log into the mobile application with Workfront credentials. Like Skye, I use iPhone and I can confirm the "Skip" button shows up there. I'm 90% sure it should show up for the Android as well. If not, please make sure his/her app is up to date and if it doesn't appear, please let us know. Thanks. Darin Patterson Workfront

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EXP_-_DustinMa

Level 8

Android user, can't take a screenshot, but can confirm. Buttons on the bottom show: "Sign in with SSO" "Skip" Dustin Martin Assigned Support Engineer Workfront

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SherrieMatthewsAuthor

Level 2

Thanks all! I'll share this with him and see if we can get it figured out.

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Sheri_Whitten

Community Advisor

Hi Sherrie, Just wanted to add that we use SSO internally, but have hundreds of external vendors that access our instance and we have to share a separate web address for them to be able to login. Our SSO users login to https://domain.my.workfront.com/ projects and our external users use https://domain.my.workfront.com/ login . We do run into confusion when an external user receives a Workfront email notification, because the included links drive them to our SSO address. There's currently no way to change those links, so we have to add this sort of text to every external user's update " To reply to this update, you may reply directly from your email client or login in to https://domain.my.workfront.com/login for more options." Hope this helps! Sheri Sheri Whitten

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ImreMa

Level 4

Hi, https://domain.my.workfront.com should be enough for internals :) Cheers, ImreMagyar VODAFONE Group

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