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SSO disable and re-enabled affecting user notifications

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Level 1
Level 1
5/25/22 2:29:01 PM

One of my users was converted from a contractor to full-time, and our IT team disabled their SSO on a Friday, then re-enabled it on a Monday. Same federated email address, the Workfront account was NOT deactivated. Now the user reports that they are getting no email alerts from Workfront. I "reset" the user using "resetUser" and confirmed that the SSO is working.

Does anyone have any suggestions to kick-start the email alerts again?

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