There was a discussion where a Workfront member confirmed that tasks of projects On Hold should remain in the Work List.
I feel that those tasks should be removed from both the Work List as well as the Workload Balancer or any Resource Management tool within WF.
Will a user work on tasks of a project that is on hold? If the answer is no,
- the planned hours are inaccurate
- the task is distracting to a worker
This same notion is why I wish the planned hours were removed from the Workload Balancer. I've noticed On Hold projects still show up and the planned hours are still allocated to a worker for that week or month when I'm putting the project on hold for additional details or clarification from the requester.
An answer to the Work List issue was this article.
https://one.workfront.com/s/article/Tasks-Still-Show-in-My-Work-List-When-Project-Goes-On-Hold-12653...
I'm not sure how I feel about this as a solution. Making a custom status that says On Hold, but it equates with the Planning status just to remove the tasks from a Work List.
Can someone tell me the benefits of keeping the tasks showing in the Work List and in Resources for projects that are On Hold? It just seems to me that it would be causing inaccuracies in planned hours and workload for users.