See comments of expired link in interactive proof

[AlvinaLa1]

The team is using interactive proofs to review webpages. The team made comments on the content, but then link to the webpage itself expired. The link cannot be re-activated.

Is there a way to see or recover the comments made on WF Proof from when the webpage was active?

[skyehansen]

maybe I am misunderstanding your question, but you should still be able to open the proof. Even if the page shows a load error, I thought the comments should still show up beside the error. And then clicking on a comment would show you a screenshot of what the page used to look like. If that's not the case, then if the proof was being stored in a Workfront object like a task or project, you should be able to navigate to where the link is being stored, and then click on the details link of the object in order to see the updates (comments).

[AlvinaLa1]

Hi - thank you for this!

The team working on the proof said they commented on the proof, but when I am looking at it, I don't see any comments. I also don't see comments in the document's updates. Since there should be a history of activity even if the page expired, I wonder if there is something else happening so comments are not visible. Appreciate your insight!

[skyehansen]

Sometimes if a user says they cannot see comments on the proof, I think about whether or not it might be on a different version than the one they are looking at. But you mentioned you checked the document's updates section, so if you can't see anything there, then there are no proof comments on that document. I would question what the website is that they are reviewing. Sometimes in my case, it's a link to a website that has its own commenting tool (i.e. the website is a commenting tool in and of itself, e.g. if you do a figma or lucid chart link, you can add comments on the figma or lucid chart page), and the team may have mistakenly left comments using that.