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J
JenniferMiklasz
Level 4
November 28, 2019
Question

Search functionality

  • November 28, 2019
  • 16 replies
  • 2221 views

Hi, Can anyone or Workfront tell me why the search functionality stopped performing at 100% and why it won't be correct until Early 2020? Before users could search for a document and they could find it without a problem, and now that doesn't always work. This is a bit challenging for our users. We do have possible workarounds, but they're not perfect. Any ideas or solutions would be appreciated. thanks Jennifer Jennifer Miklasz

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16 replies

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EXP_-_DustinMa
Level 8
December 4, 2019
Hey Vic, Quick update on my guesstimated timelines for the new search. We might not actually be ready for 20.1 since the ETA is Q1 of 2020... it might be after. Again, nothing set in stone, and we don't want to release something half-baked.. we want search to work . Thanks again! Dustin Martin Assigned Support Engineer Workfront
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VicAl1
Level 10
December 4, 2019
Thanks Dustin. Yeah I'm not worried about rushing the new search. I'd prefer to get the old search working, then you can take your time with the new search �� .
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Ryan_McGee
Level 5
February 19, 2020
Am I dreaming, or did it suddenly start working again? Ryan McGee
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VicAl1
Level 10
February 19, 2020
No you're not dreaming, they fixed it (mostly). It's much better. I did just discovered an issue when you filter by a date range. It basically ignores the date range (so you get everything ). They know about it and asked if we can wait for the new search functionality which they expect to come out in a few months. I was ok with that since at least we're getting results now. And we don't use the date range filter all that often.
J
JenniferMiklaszAuthor
Level 4
February 19, 2020
This does't seem to be working for my users. If they are searching for a reference #, it doesn't show up for them. A real hindrance when they are trying to find previous documents so they update them. Jennifer Jennifer Miklasz
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VicAl1
Level 10
February 20, 2020
Hi Jennifer, Sorry to hear that. I haven't heard that from my users lately, so I was assuming it was fixed. I know the workaround is supposed to be to have them use the Advanced Search, which last I knew was working pretty well. They might try that for the time being.
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