Request size to change SLA | Community
Skip to main content
Level 2
August 12, 2025
Question

Request size to change SLA

  • August 12, 2025
  • 1 reply
  • 281 views

Hello,

 

Is there an automatic way for when requests are sized that the SLA will change accordingly?

1 reply

KellieGardner
Community Advisor
Community Advisor
August 20, 2025

When you say SLA - is that a custom field you are using, or are you referring to a Planned completion date of some kind?

CrystalHAuthor
Level 2
August 21, 2025

Sorry I should've been more clear: can the SLA be changed under Planned completion date when a custom field is selected on the custom form?

KellieGardner
Community Advisor
Community Advisor
August 21, 2025

The only way to automate the Workfront date fields based on form criteria is through Fusion if you have it.