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ThomasNe2
Level 4
February 26, 2024
Solved

Reporting on Issues with Multiple Users Assigned

  • February 26, 2024
  • 2 replies
  • 3318 views

A team in our instance work from a Request Queue where Issues are assigned out. They track this work with Issue Reports filtered with 'Assigned To: Name'.

A recurring problem is that when multiple users are assigned to the same Issue a Primary Assignee is selected. The Issue will then only show up on reports for that user and not for the others assigned to the ticket. Is there anyway to work around this? 

 

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Best answer by NicholeVargas

It isn't blank. It contains the names of 12 users. I have removed the names of my users by editing them out. 


If you are using the filter for Assignment Users ID > Equals > (insert user names) and results are only appearing for Primary Assignments, I'd recommend submitting a case into Customer Support as that is not working as expected.

If you have a grouping applied for Assigned To Name, that will group results by the Primary Assignment, so just keep that in mind. 

2 replies

RandyRoberts
Community Advisor
RandyRobertsCommunity Advisor
Community Advisor
February 26, 2024

There are other fields such as "assignments", which is a collection of all assignees.

You can go HERE and view all the fields for "Issues". Under the Collections tab you will find assignments. You can also look at "Assignment" and see all the fields associated with any type of assignment.

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shellyli2023
New Member
February 26, 2024

I am looking for the solution of the same issue. I have tasks that need to be assigned to multiple users. I did find the "Assignments" column and "Assigned To" column on the task view in WorkFront. However, I was not able to find "assignments" on the developer website that you mentioned above. I assumed that is a field show values based on other fields, therefore, it's not on the list. 

I found another post on the community, which it mentioned that we might need to use JSON to put to two user ID under "assigntoID" field in order to make it work via API call. I tried but couldn't figure out the correct JSON for the API call. 

RandyRoberts
Community Advisor
RandyRobertsCommunity Advisor
Community Advisor
February 26, 2024

Here is the location of the collection field in the API Explorer:

Here is a sample report and the column field in the report "wizard":

NicholeVargas
Adobe Employee
NicholeVargasAdobe Employee
Adobe Employee
February 26, 2024

You are likely using Assigned to Name or Assigned to ID as the filter for your issue reports, which is only pulling in the Primary Assignment. If you change the filter to Assignment Users > ID or Assignment Users > Name, that will take into consideration all issue assignments. 

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ThomasNe2Author
Level 4
February 27, 2024

Hi Nichole - I have tried using both Assignment Users ID and Name but I am still getting this error. 

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ThomasNe2Author
Level 4
February 29, 2024

It appears the assignment users filter is blank. The value should be $$USER.ID


It isn't blank. It contains the names of 12 users. I have removed the names of my users by editing them out. 

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