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Reporting on Issues with Multiple Users Assigned

Forum|Forum|2 years ago
February 26, 2024
2 replies
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A team in our instance work from a Request Queue where Issues are assigned out. They track this work with Issue Reports filtered with 'Assigned To: Name'.

A recurring problem is that when multiple users are assigned to the same Issue a Primary Assignee is selected. The Issue will then only show up on reports for that user and not for the others assigned to the ticket. Is there anyway to work around this?

Workfront

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Best answer by NicholeVargas

It isn't blank. It contains the names of 12 users. I have removed the names of my users by editing them out.

If you are using the filter for Assignment Users ID > Equals > (insert user names) and results are only appearing for Primary Assignments, I'd recommend submitting a case into Customer Support as that is not working as expected.

If you have a grouping applied for Assigned To Name, that will group results by the Primary Assignment, so just keep that in mind.

RandyRoberts

Community Advisor

There are other fields such as "assignments", which is a collection of all assignees.

You can go HERE and view all the fields for "Issues". Under the Collections tab you will find assignments. You can also look at "Assignment" and see all the fields associated with any type of assignment.

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shellyli2023

New Member

I am looking for the solution of the same issue. I have tasks that need to be assigned to multiple users. I did find the "Assignments" column and "Assigned To" column on the task view in WorkFront. However, I was not able to find "assignments" on the developer website that you mentioned above. I assumed that is a field show values based on other fields, therefore, it's not on the list.

I found another post on the community, which it mentioned that we might need to use JSON to put to two user ID under "assigntoID" field in order to make it work via API call. I tried but couldn't figure out the correct JSON for the API call.

RandyRoberts

Community Advisor

Here is the location of the collection field in the API Explorer:

Here is a sample report and the column field in the report "wizard":

NicholeVargas

Adobe Employee

You are likely using Assigned to Name or Assigned to ID as the filter for your issue reports, which is only pulling in the Primary Assignment. If you change the filter to Assignment Users > ID or Assignment Users > Name, that will take into consideration all issue assignments.

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shellyli2023

New Member

Thank you, @nicholevargas ! I will try them in API.

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ThomasNe2Author

Level 4

This filter will give you all issues where the person looking at it is an assignee on the issue. They don't have to be the primary assignee.

is that what you're looking for?

Hi Randy - thanks for this but no this isn't what I need.

I am looking for something so managers can view the assigned work of their team. There's around 12 users filtered on the report currently but the problem is that the Assigned To or Assignment Users filters do not take into account the other assignments beyond the Primary.

What you posted above, 'Assignments' as a filter, I would like to try. But I am unfamiliar with the page you linked so I was looking for some clarity on how I add 'Assignments' from the page above.

Thanks again.

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