Thanks Victoria!
As some background, we currently have ~10 individual request queues and have found it's become really messy getting people to fill out the correct form - so we are in the midst of merging them all into 1 request queue utilizing many levels of Topic Groups / Queue Topics.
Before getting too far down the rabbit hole, I'm trying to think of the best way that we are going to be able to report on these different request types as they are submitted since that will be a massive part of the end goal.
I thought about utilizing the Category ID, however, we do have a few different queues that utilize the same form that we want to differentiate 😞
Below is my best attempt to outline the direction we're going (with many more layers added to this example).. The hope is to be able to build out a chart that shows how many requests come in at the Topic Group 1 level then be able to do the same for the additional levels. I believe we have 4 Topic Group levels at most.
Marketing Request Form (Request Queue)
- I am a loan officer (Topic Group 1)
- Event Request (Topic Group 2)
- Company Name A (Topic Group 3)
- Company Name B (Topic Group 3)
- Headshot Request (Topic Group 2)
- Company Name A (Topic Group 3)
- Company Name B (Topic Group 3)
- Promo Request (Topic Group 2)
- Company Name A (Topic Group 3)
- Company Name B (Topic Group 3)
- I am a corporate employee (Topic Group 1)
- Event Request (Topic Group 2)
- Company Name A (Topic Group 3)
- Company Name B (Topic Group 3)
- Headshot Request (Topic Group 2)
- Company Name A (Topic Group 3)
- Company Name B (Topic Group 3)
- Promo Request (Topic Group 2)
- Company Name A (Topic Group 3)
- Company Name B (Topic Group 3)
