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A
Anonymous
May 24, 2023
Solved

Report Hanging for just one User

  • May 24, 2023
  • 1 reply
  • 762 views

Hi,

One of our users was accessing a report this morning, but now hangs until it returns a "SQL Database". error. It's only the details tab that it giving her the problem. The matrix and chart show correctly. She's the owner of the report.

I can open the details page instantly, but when I log on as her, I get the same problem. She's now cleared her cache, cookies and restarted her laptop. Any ideas please and thanks?

 

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Best answer by Kundanism

hi @17635835 

 

can you try reset the user; for example https://yourdomainname.my.workfront.com/reSetUser

 

mvh

 

 

1 reply

Kundanism
KundanismAccepted solution
Level 10
May 24, 2023

hi @17635835 

 

can you try reset the user; for example https://yourdomainname.my.workfront.com/reSetUser

 

mvh

 

 

A
Anonymous
May 24, 2023

Hi Kundanism,

 

Thanks for replying. What's the impact of this? I can find a page detailing what's affected when I reset a user s preferences, but not just for Reset User.

Thanks

A
Anonymous
May 24, 2023

Ignore, I see it's the same thing. Thanks

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