Report Hanging for just one User

[以前のコミュニティメンバー]

Hi,

One of our users was accessing a report this morning, but now hangs until it returns a "SQL Database". error. It's only the details tab that it giving her the problem. The matrix and chart show correctly. She's the owner of the report.

I can open the details page instantly, but when I log on as her, I get the same problem. She's now cleared her cache, cookies and restarted her laptop. Any ideas please and thanks?

[Kundanism · Accepted solution]

hi @Deleted Account 

can you try reset the user; for example https://yourdomainname.my.workfront.com/reSetUser

mvh

[以前のコミュニティメンバー]

Hi Kundanism,

Thanks for replying. What's the impact of this? I can find a page detailing what's affected when I reset a user s preferences, but not just for Reset User.

Thanks

[以前のコミュニティメンバー]

Ignore, I see it's the same thing. Thanks

[Kundanism]

Please use this link;

https://kvernelandgroup.my.workfront.com/resetUser

It will appear like this;