Removing the Subject field from the Request form

We've also seen a number of requests come in with the requester's name in that field. I opened a ticket with support and this is what they had to say: This change was made from Subject to Name to provide consistency with the rest of the system, specifically New Project screen when creating projects from the template. I would recommend adding your complaint if this causes confusion for your users in our community. Currently it is not customizable. I will be closing this ticket now, but let me know if you have any questions. I'm assuming this post is the first step to getting this ridiculous nomenclature changed. Good luck to all! Steve Werner CentraState Healthcare System Freehold, NJ

Same here I am afraid. Changing Subject to Name just doesn't make sense. That is really confusing my users. Marta Sowa Sky Betting and Gaming

This would be prefered as long as we can still customize the 'layout' of the form. Tammie Bouchard National Safety Council

@Vazgen Babayan I like this idea.. ^ Dustin Martin Assigned Support Engineer Workfront

Agreed! "Name" is a very misleading label for this; it would be better to revert to "Subject" while working on an option to make it customizable. Linnie Ciepielowski Esri

I think the Subject Field should be an option under NEW ISSUE FIELDS under queue setup. You have name of project that tells you type of request and then queue topics to help narrow down topic. If detailed info is needed it can be added within custom form. Thanks. Susan

Hello. Releasing this outside normal releases is not a good idea. I do not prefer name...all our users are trained Subject. This field needs to be an option under queue setup. Susan

NAME is not a good option. All users are familiar with Subject and we use the queues often. I'm not certain why you changed this outside of release. Susan

Hey Susan, While I have heard that idea quite a few times in the past, the reason it hasn't been put under consideration is that every object in Workfront has to have a name. I think being able to customize the field name would be the best option, but I'm on our Support team, so Vazgen would definitely be the best resource to work on this idea. This thread is quite visible to us, so we definitely understand the pain here, and want to make sure we provide the best solution for everyone. Thanks for responding, the feedback is definitely helping us out! Dustin Martin Assigned Support Engineer Workfront

I agree with Susan!! Needing to enter something in the subject field often creates redundant information for us. If it could be optional like Description, Priority, etc., that would be great! Barb Pilarski Pittsburgh Penguins