Removing the Subject field from the Request form

We are experiencing the same issues. People are now putting their own name in for the project. I can see changing the name of the line, but not to the generic "Name." Project Name or Project Title are more descriptive to what is needed. This change is causing an unacceptable amount of work as we now have to rename every project request. Please either change it to one of the above or allow admins to rename the field themselves. Thanks for listening, now I'll wait for your doing. Karen Adams Karen Adams MK - Marketing and Communications

To add to Bob Sleigh's comment #2: Rename any, or at least more off, the system fields so they'd be more useful. I already think it's cool we can rename so many interface elements, this would be a plus. Something that has had limited traction in Idea Exchange that could be implemented at the same time is the idea of a "coding field name". Don't know the proper term, but it's the idea is the field "name" that the user sees (which in our case is often long-winded sentences or questions) is separate from a behind-the-scenes name we can assign. So for custom fields I could have a field "What is the expected customer response?" but I can customize it's name when doing reports and calculations to "cust_response" or "custResponse." For system-level fields, this coding name could be displayed and greyed-back to show the admin what it is, but not change it, for example. So "Subject" could be renamed "Title" by admins, but might remain "wf_Subject" behind the scenes. Kevin Quosig

We are experiencing the same issues. People are now putting their own name in for the project. I can see changing the name of the line, but not to the generic "Name." Project Name or Project Title are more descriptive to what is needed. This change is causing an unacceptable amount of work as we now have to rename every project request. Please either change it to one of the above or allow admins to rename the field themselves. Thanks for listening, now I'll wait for your doing. Karen Adams Karen Adams MK - Marketing and Communications

Yes, this. Our people are confused by the Name field We would have issues if the name generated the same thing for each request - need them to be unique. The consistent task names are already an issue in the scheduling area and some lists. Like Skye mentioned We need the auto numbering option for job We would find value in connecting to pre-existing field on the custom form as Skye mentioned. I read that Workfront will be reverting this change. Not sure where that leaves all those that requested a change, not likely this change, but a change to that field. Tammie Bouchard National Safety Council

Hello @Vazgen Babayan , I have completed your survey here. To provide the requested feedback, we're in the process of onboarding our internal power-requesters (soon) and this change was made right before their training session - prior to that it was testing and introduction. I met with them last Friday and warned them about this change and they seemed to get it. Then I met with them again today to do the walkthroughs of them submitting requests and their presumption for that field was to put their name. Like Skye mentions below our end users/stakeholders also will likely avoid training and won't then get clarification on that field. At minimum put a descriptive alt/hover text for them to see what is needed. Tammie Tammie Bouchard National Safety Council

As we are on the subject, I know this has been asked in the ideas exchange, but it would also be a great help to be able to embed this field and the other "Queue Specific" fields (such as Attach Document) into the main body of our custom form. It would make the form we are asking users to fill out a lot more logical...…. Jonathan Thain BT Group

We haven't run into this issue yet but I definitely see it coming, since some people were already putting their name in the field before the renaming. Monique Evans Stanley Black & Decker, Inc.

Vazgen - as you know I am a huge supporter of the "Subject' change ;-) -- Just not this way, especially with no communication. A few of our more seasoned groups have user guides that call out Subject. And as many have hinted at above... many user's have entered their name. and not to pile onto this topic - BUT I will ;-) in our areas many users have been stressing out over this change, so it will be "nice" to see it revert back. BUT some harm has been done with this quick change - in that now other teams are asking or telling me: oh I thought this field couldn't be changed -- but now it is and we want it to say XXXX. Or as many have said here (and I voiced during our leap chat) it would be great to grab meta data from the queue topics and maybe even a custom field from the form -- but in general make it very custom as its an important field. So how far along is your team on a new Request system/page/form/look and feel? okay 'vent mode' off :-) John Seitz DTCI | Disney | ESPN

To piggy back on Kevin Quosig's suggestion, can we not just add customization to this field name? That way every organization could name it whatever they wanted. Brandon Pritchard System Administrator iNHouse Marketing - Nationwide pritcb1@nationwide.com

Lol! This explains why I've been seeing a bunch more requests with the requestor's name as the title. Vincent Goodwin The Capital Group Companies