Receive in-app notification for issue status change

Forum|Forum|2 years ago
April 11, 2023
2 replies
2446 views

Hi all,

I was trying to configure that as soon as a request status changes (i.e. from "New" to one of the custom statuses we created), I want the requester to receive an in-app notification within Workfront.

I understand from the documentation (https://experienceleague.adobe.com/docs/workfront/using/basics/use-notifications/notifications-requests-i-have-made.html?lang=en) that the requester can receive an email notification by default, but is there a way to allow for the in-app notification as well?

Thanks!!

Workfront

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Best answer by Kurt_Jones

jinxcjinxc, that is the only option out of the box that is available. If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

Kurt_Jones

Accepted solution

Community Advisor

jinxcjinxc, that is the only option out of the box that is available. If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

I

ibmfurAuthor

Level 3

Thanks - have you experimented something like this in Fusion? Any tips?

Kurt_Jones

Community Advisor

@kurt_jones
Thank you for your response. I was able to send the notification to the user following your suggestion. I wanted to ask if you've ever set up email notifications through Fusion? If so, could you share any tips or suggestions?

Revathi1321,

No, I have not, our company doesn't allow integrations with any of our Microsoft products (like Outlook) so when I need to send emails based on stuff happening in Workfront, I follow what I told you above and try to see if there is a notification process already that triggers an email/in-app and then make Fusion send an update/note to that object so the notification is triggered...it has worked most of the time for me.