Receive in-app notification for issue status change

Forum|Forum|2 years ago
April 11, 2023
2 replies
2446 views

Hi all,

I was trying to configure that as soon as a request status changes (i.e. from "New" to one of the custom statuses we created), I want the requester to receive an in-app notification within Workfront.

I understand from the documentation (https://experienceleague.adobe.com/docs/workfront/using/basics/use-notifications/notifications-requests-i-have-made.html?lang=en) that the requester can receive an email notification by default, but is there a way to allow for the in-app notification as well?

Thanks!!

Workfront

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Best answer by Kurt_Jones

jinxcjinxc, that is the only option out of the box that is available. If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

Kurt_Jones

Accepted solution

Community Advisor

jinxcjinxc, that is the only option out of the box that is available. If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

I

ibmfurAuthor

Level 3

Thanks - have you experimented something like this in Fusion? Any tips?

K

karenCWD

Level 2

karenCWD, below is what our project training template looks like. It reads like instructions for the user. Our Parent tasks are Summary, Workfront Navigation & Search, Understanding Requests, Understanding Projects, Closing Project. We have licensing for the JumpSeat product which integrates with Workfront. It provides us ability to make interactive guides on how to do things in Workfront and within the how-to field we're able to put links to those guides as part of the training for users to click and start the guides. We also created a specific view called Training View to assure the users see the columns below and we ask them to switch to the view as part of the instruction. Hopefully this is a good starting point.