Receive in-app notification for issue status change

Forum|Forum|2 years ago
April 11, 2023
2 replies
2449 views

Hi all,

I was trying to configure that as soon as a request status changes (i.e. from "New" to one of the custom statuses we created), I want the requester to receive an in-app notification within Workfront.

I understand from the documentation (https://experienceleague.adobe.com/docs/workfront/using/basics/use-notifications/notifications-requests-i-have-made.html?lang=en) that the requester can receive an email notification by default, but is there a way to allow for the in-app notification as well?

Thanks!!

Workfront

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Best answer by Kurt_Jones

jinxcjinxc, that is the only option out of the box that is available. If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

Kurt_Jones

Accepted solution

Community Advisor

jinxcjinxc, that is the only option out of the box that is available. If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

I

ibmfurAuthor

Level 3

Thanks - have you experimented something like this in Fusion? Any tips?

Kurt_Jones

Community Advisor

Jinxcjinxc,

You could have Fusion watch your requests for the status change, when that occurs, you could do a create record for Note type which allows you to direct a message to a team or user (like the requester), essentially using the same process the update feed does so the user sees it within Workfront notifications. You could have a different note created based on the status if you needed to.

An example we do using this process (cause IT wouldn't allow us to tie into our email system) is when we create a user account. We have a custom form on the user profile with question that says Send a Training Plan? Yes or No. If Yes, it kicks off Fusion job to grab our training template and create a project for the user, we then post a note to the User account with the training plan link, which gives in-app notification but under global notifications there is an item to instant or email if user receives an update, so it also sends an email to user with the note and link (its a workaround).