"Task with primary key value(s) not found" | Community
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K
kaseyb73218268
Level 2
September 16, 2019
Question

"Task with primary key value(s) not found"

  • September 16, 2019
  • 15 replies
  • 2536 views
I am trying to re-arrange a task within a project and am receiving the error below. I've tried on multiple different projects and also tried removing predecessors/adjusting dates. Is anyone else having this issue or has seen this before? Thanks in advance! Kasey Boegler loanDepot
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15 replies

K
KirstenHe
Level 6
September 16, 2019
Hi Kasey, I created a case with Workfront for the same thing. I was told it's something they're aware of, but a fix hasn't been released yet. You can reference case 00162763 if you create a ticket. Kirsten Heikkinen Trek Bicycle Corporation
K
kaseyb73218268Author
Level 2
September 16, 2019
Awesome, thank you very much! Kasey Boegler loanDepot
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TamaraOB
Level 2
September 17, 2019
I think the issue was resolved because I havent seen the error since late last week. It was so frustrating while it was happening. Fingers crossed it is resolved
J
JillAc
Level 10
September 18, 2019
It happened to me again yesterday afternoon. When I shut down the browser and opened it, then it worked. That happened to me on 2 occasions this week. I rarely need to drag tasks, and this week, when I am actually trying to do it, it's not working... such is life.
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TamaraOB
Level 2
September 18, 2019
I jinxed myself. It happened again yesterday. We have some on-going projects that get project breakouts (tasks with child tasks) that need to be rearranged. This error is huge deal to me. Workfront...any news on the fix?
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KirstenHe
Level 6
September 19, 2019
This is still happening for us. We've noticed that if a task has a milestone attached, removing the milestone allows you to move the task without the error. Similarly, if a task doesn't have a milestone attached, associating one with the tasks allows it to be moved. Maybe a work around is just making a small change on the task, moving it, and then reverting the change? Are others still experiencing this or found good work arounds? Kirsten Heikkinen Trek Bicycle Corporation
K
kaseyb73218268Author
Level 2
September 19, 2019
It seems to be working for us so far today! Fingers crossed.. Kasey Boegler loanDepot
J
JillAc
Level 10
September 23, 2019
I am still getting this error. The only way I can drag tasks is to leave Chrome, open it up and then I can drag ONCE. The second time I drag I have to close Chrome and open it again. It's not the most efficient way I've ever worked! Jill Ackerman
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NRYNR
Level 10
September 23, 2019
I also have users reporting this behavior and will open a case with Workfront. Thanks, Narayan Narayan Raum Workfront Delivery Lead - SunTrust Bank https://wf-pro.com for Text Mode & Solutions
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DavidCo3
Level 10
September 24, 2019
I have several users who are experiencing the error. A cache clear resolves it temporily but it usually comes back and the users are very frustrated. I've opened a case and linked it to Kasey's. David Cornwell
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