Proof - failing to route to proof when opening

[Jaxelle]

I don't have much experience with proof but has anyone come across when a user cannot always access proofs to approve creative.

When they follow the proof link from their email, go to the job overview page it fails to route to the proof anywhere there. (Screenshot example attached).

It also doesn't work when by trying to hover over the photo or by pressing 'open proof' in the top right corner.

Anything I'm missing / any suggestions?

Thank you!

[Madalyn_Destafney · Accepted solution]

If users are receiving a link to review a proof, meaning they're on the proof, they should definitely be able to open. The experience you're describing isn't normal, you should be able to open the proof in any of those ways. Odd question, but have the impacted users cleared their cache? You'd be surprised the random effects it has in WF to not have them cleared. I'd try doing that then try going to that proof again to see if you can open. Also try opening it in an incognito window or in another browser. If you can't open after trying all these, it's not normal behavior and should be reported to WF.

[Jaxelle]

Thanks as awalys Madalyn. I will ask the user to try this!

[Madalyn_Destafney]

Turns out there were actually some Proof issues in multiple instances today, was a ticket in Adobe status. They have evidently been resolved now - all working for you? If not I'd submit a ticket.

[Jaxelle]

Ahh good to know! Looks like it is working now. Thank you!

[JillAc]

If it's an interactive proof, that opens up a whole other can of worms as they have to install the software.

[MariaRogers]

I know I'm late to this thread, but can you share your experience? I have users that need to install and it can be challenging as our computers are locked down.