We have users that are paid by the hour. We lock down several things in the Layout Template to prevent them from seeing, for example, the Hours tab on a project, task, or issue. We also don't allow them to see any financial data. However, users can see the hours that other users have logged by looking at the system updates. This just seems like bad form.
Is there a way to prevent them from seeing one another's hours in the system updates?
I even thought about setting a default filter in the Layout Template > Lists > Journal Entries, but that does not seem to work. Is there anything else I can do?
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I didn't realize that users could see each other's hours. Have you been able to replicate this by logging in as other users? I know system admins and managers can see logged hours, but haven't tested for several years (in the past, users were not able to see each others' hours). I would ask the helpdesk if this was intentional.
Correct, I have logged in as the users to verify that they can see the hours of others in the system updates, unfortunately.
I just tried logging 1 hour at the project level, and while I (the System Admin) can see that in the Updates area, I logged in as 2 different users who were on that project - one with a Plan license, one with a Work license, and neither of them were able to see that update. You may want to double check and make sure that the users who you are logging in as are not Group Admins, as they would be able to see the logged hours in the Updates area.
If that is not the behavior you are seeing, I'd recommend submitting a case into Customer Support and they can take a look.
None of these folks were group admins. They were on an access level that was a derivative of the Work license. I found this in the Access Level. Could you check to see whether the folks you looked at had this restriction in place? If so, that may explain the behavior we are seeing.
This was unchecked on my end, so I don't believe this is what is causing the issue with a user seeing hours logged by another user. @Cameron_Ward I would recommend contacting Customer Support as they can help troubleshoot this and get to the root cause. I'm happy to connect offline with you as well, if you prefer to cc me on the email to Customer Support or send me an email directly at firstname.lastname@example.org.