Prevent Users from Seeing One Another's' Hours in the System Updates | Community
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Cameron_Ward
Level 3
August 29, 2023
Question

Prevent Users from Seeing One Another's' Hours in the System Updates

  • August 29, 2023
  • 1 reply
  • 994 views

We have users that are paid by the hour. We lock down several things in the Layout Template to prevent them from seeing, for example, the Hours tab on a project, task, or issue. We also don't allow them to see any financial data. However, users can see the hours that other users have logged by looking at the system updates. This just seems like bad form. 

 

Is there a way to prevent them from seeing one another's hours in the system updates?

 

I even thought about setting a default filter in the Layout Template > Lists > Journal Entries, but that does not seem to work. Is there anything else I can do?

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1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
August 29, 2023

I didn't realize that users could see each other's hours. Have you been able to replicate this by logging in as other users? I know system admins and managers can see logged hours, but haven't tested for several years (in the past, users were not able to see each others' hours). I would ask the helpdesk if this was intentional.

C
Cameron_WardAuthor
Level 3
August 29, 2023

Correct, I have logged in as the users to verify that they can see the hours of others in the system updates, unfortunately. 

NicholeVargas
Adobe Employee
NicholeVargasAdobe Employee
Adobe Employee
September 1, 2023

None of these folks were group admins. They were on an access level that was a derivative of the Work license. I found this in the Access Level. Could you check to see whether the folks you looked at had this restriction in place? If so, that may explain the behavior we are seeing. 


This was unchecked on my end, so I don't believe this is what is causing the issue with a user seeing hours logged by another user. @cameron_ward I would recommend contacting Customer Support as they can help troubleshoot this and get to the root cause. I'm happy to connect offline with you as well, if you prefer to cc me on the email to Customer Support or send me an email directly at csatscale@adobe.com. 

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