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HaroldBa1
Level 2
August 5, 2021
Solved

Predecessor Icons

  • August 5, 2021
  • 4 replies
  • 1702 views

Good morning, all. My users are all up in arms about a change to the predecessors icons in the project view. They are no longer going green when that predecessor completes. Is anyone else hearing similar reports?

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Best answer by HaroldBa1

It looks like this issue was resolved overnight. Thanks!

4 replies

SarahNau
Adobe Employee
SarahNauAdobe Employee
Adobe Employee
August 5, 2021

Hi Harold - I am seeing this as well. Haven't heard anything from my users yet, but I'm sure they will notice and not be happy. @Kyna Baker - inactive‚ - I didn't see this in any release notes, did we miss something?

Thanks!

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    HaroldBa1Author
    Level 2
    August 5, 2021

    I submitted a support case and received the update below from our rep. Hopefully there is a quick resolution. #fingerscrossed

    I just checked into this. With last night's patch, this was an unintended mistake. We have a defect in on the problem, and it should be fixed within a few days. Sorry you are seeing this problem. I'll attach this case to the defect to increase priority as well as so we will know when the fix arrives.

      H
      HeidiS1
      Level 3
      August 5, 2021

      Good to know others are seeing it too.

      kynabaker16
      Adobe Employee
      kynabaker16Adobe Employee
      Adobe Employee
      August 5, 2021

      You guys beat me to it! Looks like the fix will be coming soon, but as always with things like this, always a good idea to submit a support ticket and get a record of it so we know exactly how far it goes and so you can get the most up to date information!

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        HeidiS1
        Level 3
        August 5, 2021

        thanks for the reminder. Can you please remind me how to do this? We are a new client to WF

        kynabaker16
        Adobe Employee
        kynabaker16Adobe Employee
        Adobe Employee
        August 6, 2021

        Hi Heidi!

        Sorry about the slow response. To submit a support ticket you go to https://one.workfront.com/s/support and if you are listed as an Authorized Support Contact on your instance you will be able to submit a ticket there. If you are not an Authorized Support Contact (ASC) you will not see a form to submit tickets on that page.

        If you should be an ASC, contact your account representative or have the designated ASC at your company let support know and they'll add you!

        I hope that helps! Welcome to Workfront, thanks for jumping in and being part of the community!

        Kyna

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