Not getting notification with new work request

Hi Benetta, I checked the boxes to "send work I assign to myself to my working on tab" and email me when "I get a new work request". However, it didn't work. I have tried to log out of Workfront and log back in to see if that makes a difference. May be I should only select "Instant" and not both "Daily" and "Instant"? Thoughts? Thanks again!

Hi Esther, When you have the box checked to "Send work I assign to myself to my Working On tab", the system assumes you know you're creating a work item for yourself, and does not send an email alerting you that you have one. I hope this information helps! Thanks, Dustin Martin Tier 2 Assigned Support Engineer Workfront

Thanks Dustin. If I uncheck the box to "Send work I assign to myself to my Working On tab", would I be getting an "New Work Request" email? I did had this setting unchecked before, however, I still didn't get a notification. Thanks.

Thank you Benetta. I do have the notifications checked as Active for New Work Request. Everyone on the project team has been getting the "New Work Request" email notifications except me, so I am going to let this one go... Just to clarify, I do receive emails when a task was completed. So it's not like I don't receive any notifications. It just strange that I receive some notifications, but not all, even though I checked "instant" notification for everything. Thank you for everyone's input. Much appreciated!

We discovered... When we set a project to CURRENT in the initial Convert To Project set up screen, everyone assigned on the template gets a notification. If we hit Save Changes while it's still in Planning, task non-owners (assigned but not the task owner) get left out of the initial notification. I hope that helps. Renee Guengerich SBD

No notification or work request being sent out whilst a project s is set to /Planning' status. The notification will go out as soon as the status of a project is change to 'Current'. Dagmara Garwell BAKKAVOR LTD

Hi, I recently submitted a help ticket since we noticed that some of users were not receiving notification when we shift a project from "Planning" to "Current". We were asked to go ahead and activate an event notification to send a summary to the Project team (reference screenshot). Just curious if others have had this issue per the previous comments. Thanks! Anna Adams Envolve PeopleCare

Sorry couldn't get the screenshot to upload. Reference "Information about Projects I'm On" - "Current Project Status Change to Project Team" Anna Adams Envolve PeopleCare