No longer receiving email reminders to submit timesheets

[_Manish_Singh]

Hello,

Some users in my organization have reported that they are no longer receiving email reminders to submit their timesheets. Their accounts are linked to a timesheet profile that is configured to send these reminders one day after the timesheet end date. I use the same timesheet profile and receive the reminders as expected.

Is there a specific setting (maybe at group level) that might have disabled these notifications for them? To my knowledge, there is no setting as such. I reported this issue to Workfront support a month ago, but they have not identified the root cause.

Timesheet profile:

Notification settings:

[monicacardoso · Accepted solution]

Hi @_Manish_Singh, 

Thank you for your question! I am not aware of any other setting outside of what you've mentioned. Have you tried deleting the reminder notification and re-configuring it altogether? 

- Monica

[_Manish_Singh]

Hello @monicacardoso, I have submitted a support ticket, and the issue is currently under investigation. You can close this post.