New Release has caused issues in our Documents and proofing process | Community
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TracyPa2
Level 4
August 14, 2020
Solved

New Release has caused issues in our Documents and proofing process

  • August 14, 2020
  • 5 replies
  • 2466 views

I have a ticket in but wanted to let others know of this in case it is effecting them as well.

Today the new release hit our team and I have been fielding calls all day about it.

In the past if someone was not part of our automated proofing workflow and opened the proof they would be added to the workflow in a section at the end labelled Workfront. We adapted to that. BUT today when the new release hit, if anyone even accesses the document details or the proofing workflow but never opens the proof it now ads them to that stage at the end and emails them that they have a proof to review. This is a problem for us. The project manager will often look at the workflow or the details to see the status of the proof. We do not want them added to the proof because they need to be added to a later stage. This will require the proof owner to delete them out of that stage every time before adding the correct stage needed later.

Hoping they fix it since this negates all the process we recently made on getting the proofing process to work for us. 😩

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    Best answer by Exp_-_AndrzejMu

    Hi Tracy,

    The change was done on Production today. Can you please confirm that users are not added anymore when you open document details?

    5 replies

    T
    TammyCa1
    Level 2
    August 17, 2020

    Yes, we have been experiencing this same problem and reported it as well. We also would like this fixed as it is causing us issues with the automated workflows we have established. We do not want the system to automatically add anyone to our proof workflows just because they accessed the document or project details, etc. Would love to have this resolved quickly! Thank you!

    K
    KevinQu1
    Level 10
    August 17, 2020

    Thanks for the head's up; plan to alert the other admins.

    E
    Adobe Employee
    EtienneBoAdobe Employee
    Adobe Employee
    August 18, 2020

    Hi Tammy, I'm part of the product team here at Workfront and own the area related to documents and proofing. Thank you so much for your feedback and I apologize for any disruption the recent changes has caused you. We are currently investigating this further with the idea of making two changes in the future

    1. Change the open document details behaviour to work as it did before (short term)
    2. Find a different approach to what we have today where someone opening a proof is automatically added to the workflow. This is a rather complex problem given the only way someone can view a proof is by being added to it. But we are researching and determining the best way forward (longer term)

    Regards,

    Etienne

    T
    TracyPa2Author
    Level 4
    September 3, 2020

    Hello, an announcement came through on 8/31 that this was being reverted. Do we know the date it will take effect?

    T
    TammyCa1
    Level 2
    September 22, 2020
    We are continuing to experience the issue with Workfront adding in individuals in a new Workfront Stage titled “Workfront”. Attached is another screen capture of a proof where this occurred today (9/21). Is there still an issue with going on? Did the update not stick on our system? Thank you for an update! Tammy
    T
    TracyPa2Author
    Level 4
    February 8, 2021

    Posting this here hoping it gets to the Proofing developers. Is there any chance of adding the ability to "add a mini workflow" to an existing proofing workflow? Often we will have a proof out for review using a workflow and then are told we should send to another set of people for review. Instead of adding a stage and manually typing in each name it would be nice if we could have mini workflows with different groupings of people and add that in the stage of the existing proof.

    E
    EmmaG13
    Level 4
    October 21, 2024

    Hello,

     

    I have an open ticket too. Big issue for us.

     

    Thanks for raising here.

     

    Emma

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