Hello! As the 3rd party gas CTA Account Manager, I had a CTA reach out on behalf of our mutual clients. The question they posed is:
One of our customers has informed us that PG&E communicated upcoming changes that may affect prior access, mentioning that the access would need to be reauthorized.
Could you please clarify if all customers would need to create a new MyEnergy login, and if previous usernames and passwords will no longer be valid? Additionally, any insight into these changes and how they will impact user experience would be greatly appreciated.