Workfront

yeariana · 4/10/25

Hello Community. Wondering if anyone has run across this. If not, I can put in a support ticket.

I recently started using an External Lookup Field to pull in Team Members from a specific team. The old way we just had a pulldown field that fixed names, that we kept having to update every time a new teammber came on board or left etc. This way the Team Admin can maintain their own list by managing the team.

Anyway, I got it working however the users want it be able to select multiple team members when using the filed. So after creating the Field, I checked the "Mulit-select dropdown" option. All seems to work great for a few days. Then after a while that checkbox somehow is getting unchecked. I can go in and check it again and it will be ok for a few days.

Has anyone run across this before? I have attached a screen shot of how my field is setup. Is it how my field is setup? Or is this a bug?

Any help would be appriciated.

skyehansen · 7/29/25

@kautuk_sahni this ended up being a bug. I submitted a case a couple of months ago and got it resolved.

View solution in original post

skyehansen · 4/10/25

as a general rule of thumb, if it doesn't show up on the known issues list, I recommend submitting a case to Support.

https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/overview

(I also doubt there's anything in your field that would cause it to work briefly and then switch to another configuration.)

Kurt_Jones · 4/11/25

yeariana, I see in your pic that this field is used on several other forms, is it possible someone updated one of the other forms and updated this field as well? I only mention as we have Group Admins and have had things like that happen in past where the Group Admin didn't understand the impact of a field change across forms, nor looked to see the multiple forms. Otherwise, Skye is on point this looks like a support issue.

kautuk_sahni · 7/29/25

@yeariana Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!