Multiselect Dropdown Missing Values After Request Submission

[RathikaCh]

Hi all,

Has anyone experienced an issue where a required multiselect dropdown field in a custom form fails to save selected values when it's shown conditionally (e.g., only appears when another field = “Yes”)?

In my case:

• Field A = Yes → reveals Field B (multiselect dropdown)

• I select values in Field B

• After submitting the request, Field B appears blank, as if nothing was selected even though it's marked required

Other required fields are saving correctly, and the logic to show Field B works it just doesn't retain the selected values after submission.

Any insights or recommendations on how to address this issue would be greatly appreciated. Thank you!

[Sven-iX · Accepted solution]

Hi @RathikaCh 
I've never seen this happen. 
In your example, when I enter value into field B it's not blank, ever. And I can't submit unless it has a value (since it's required) 

If you can reproduce this issue, open a ticket.