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C
CarrieCa
August 19, 2024
Question

Multiple windows/tabs opening when opening a proof

  • August 19, 2024
  • 1 reply
  • 723 views

Has anyone figured out how to stop multiple tbs from launching when you open a proof?
I get 2-3 new tabs each time and sometimes it causes issues when uploading a new version of the proof.
I am using Chrome. Workfront has more issues if I use firefox. I don't have Safari installed.

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1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
August 20, 2024

I'm trying to figure out if you're describing this behavior:

https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-proofs-two-proofs-open

C
CarrieCaAuthor
August 20, 2024

Yep that's the issue. For me it opens two windows of the same proof, so that I end up with three tabs open. Sometimes it seems the new proof will not upload correctly if all the tabs are open. I have a greater incidence of proof fail. I do close the extra tabs most of the time but if you are working in many applications at once it can be inconvenient. 

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
August 20, 2024

Looks like their workaround is to close the extraneous windows. I'd submit a Support ticket to track your issues, and they'll let you know when they fix it.  The fact that the new proof might not upload correctly is a behavior not stated in the original post, and I'm sure they'll be interested to hear about that part if you can document it.

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