Manage the New Proof Email Drop Down Box

[Former Community Member]

Hi all,

A user has asked me to remove an incorrect email address that appears in the email drop down box as it often get used by mistake. Can anyone tell me where I can manage this as I can't find anywhere to delete this from. The incorrect email doesn't appear in a general search in WF eaither.

Thanks

Matt

[Richard_Le_ · Accepted solution]

Hi Matt,

The proofing account (which drives the emails available in that drop down box) is independent from the Workfront user account. Therefore you will need to remove the incorrect user from the proof admin console. 

If you have admin rights to proof, you can do this by following these steps:

1. Go to the main menu in Workfront and select "Proofing"
2. Click on "Account Settings" in the top right hand corner
3. Click on "Users" and find to the user you want to remove
4. Select the user you want to change and then click either "Deactivate" (recommended if you want to retain all hitoric activities that user has completed in the system) or "Delete" if you want to remove the user completely.

You can read more on this here

Best Regards,

Rich.

[Former Community Member]

Thanks Richard, that did the job! 👍