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SOLVED

Locked proofs in Proofing HQ

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Level 4

Anyone know how long it takes for a proof that's been locked in WF to show up in Proofing HQ?

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Correct answer by
Level 3

It should be immediate, but I'd need to understand the use case in more details. So you mean a v1 proof was locked, you've unlocked it but can't see it in Workfront Proof? Have you toggled the v1 / v2 option in the top left hand corner?

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Correct answer by
Level 3

It should be immediate, but I'd need to understand the use case in more details. So you mean a v1 proof was locked, you've unlocked it but can't see it in Workfront Proof? Have you toggled the v1 / v2 option in the top left hand corner?

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Level 4

Thanks for the reply.  In this case, it was the only version and I locked it in Workfront.  Going to Proofing to make sure it was locked and archived, it doesn't show anywhere under any views.  It's like it doesn't exist in Proofing.

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Level 3

Have you explored the menu on the left hand side in proof? It will be there!