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Level 3
March 8, 2024
Question

Issue Report Entered By Name is Blank

  • March 8, 2024
  • 2 replies
  • 1623 views

I created a report to list certain request issues that includes a column for entered by name. I have a handful of results where that column is blank. When I go into the issue details the entered by column says N/A. Any idea what's happening there? How is this possible -- obviously, someone entered the request.

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2 replies

skyehansen
Community Advisor
March 8, 2024

is it possible that the user who originally submitted the request was deleted?

DarcySm1Author
Level 3
March 8, 2024

Possible, but highly unlikely.

DarcySm1Author
Level 3
March 8, 2024

I did that one time (delete someone I was trying to deactivate). The two options are right next to each other and they both throw up one popup as a warning. So you just need to be distracted enough to get all the way through the delete process. I still have dreams about it (or nightmares? who knows).


I imagine that's possible. And if that's the case, I have to assume I was moving way too fast as you get that "do you really want to do this" type of popup. I'll have to do some digging to see if anyone else involved in the project knows who originally submitted those requests.

KellieGardner
Community Advisor
Community Advisor
March 8, 2024

Have you verified what is in the issue/request fields directly?

 

 

DarcySm1Author
Level 3
March 8, 2024

I did. I misspoke in my original question. Where I said the column says N/A, I meant field (in the issue details).

DarcySm1Author
Level 3
March 8, 2024
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