Solved
Issue Initial Status
Hi WF Community, Good day! How do we set the initial status of an issue or request? I know this is possible since I have found it before, but it seems like I forgot where those settings are. 🙂
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Hi,
Under Setup -> Statuses -> Requests you can see all statuses and their settings. After adding another status, which equates with New, using the button Set Default Statuses you can define the new status as initial.
You are also able to define new status and the defaults on group level under Group -> Statuses.
Regards
Lars
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.