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Issue Initial Status

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Level 3

Hi WF Community, Good day! How do we set the initial status of an issue or request? I know this is possible since I have found it before, but it seems like I forgot where those settings are.

1 Accepted Solution

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Correct answer by
Level 9

Hi,

 

Under Setup -> Statuses -> Requests you can see all statuses and their settings. After adding another status, which equates with New, using the button Set Default Statuses you can define the new status as initial.

 

You are also able to define new status and the defaults on group level under Group -> Statuses.

 

Regards

Lars

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1 Reply

Avatar

Correct answer by
Level 9

Hi,

 

Under Setup -> Statuses -> Requests you can see all statuses and their settings. After adding another status, which equates with New, using the button Set Default Statuses you can define the new status as initial.

 

You are also able to define new status and the defaults on group level under Group -> Statuses.

 

Regards

Lars