Is there a way to set custom fields in a request form based on the queue topic chosen?

Question

I was relying on the Queue Topic path to determine if a request was for Product A vs. Product B. However, some requests are getting sent down the wrong path and I'd rather not have the requestor re-enter the request. I'd like to set up a field indicating Product A or Product B and use that field for reporting rather than relying on Queue Topic. Is there a way to "pre-set" the field to Product A if it goes down the Product A path? But also be able to change it to Product B if it was sent down the wrong path?

RandyRoberts · Answer

I doubt it but you can set custom forms based on topic. That could solve your problem by having a "Form A" and a "Form B". And you can also set up a form that shows certain fields if the user makes a specific choice on another field if you wanted a single form.

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